Opening invoice details
Select View on any invoice in Billing to open its details page. The page shows who the invoice is billed to, each line item, the totals, and every payment attempt.
What's on the invoice page
- Bill to: your billing name, address, and contact details.
- Service Description: each line item with its price, plus any location surcharge, config option, support plan, or setup fee shown underneath it.
- Totals: Subtotal, a coupon discount if one applied, Total, Amount paid, and Balance due.
- Payments: every payment attempt on this invoice, including failed ones, each with its method, amount, status, and transaction ID.
If the invoice is partially paid, a banner reads Partially paid. Pay the remaining balance to activate your service.
The Pay button appears only while the invoice can still take a payment.
Two notes can appear on a paid invoice:
- If you paid more than the invoice was for, the note says by how much. The extra amount is credited to your wallet balance automatically.
- If a payment settled short and the shortfall was accepted, the note says the invoice was accepted in full. Nothing more is owed on it.
Download the PDF
Download invoice works only on a Paid invoice. On an invoice still waiting on payment, Pay is shown instead. On a cancelled or refunded invoice the button is unavailable, with A PDF is issued once an invoice is paid.
If the PDF hasn't been generated yet, the button reads Preparing PDF… with a countdown, and a banner says the file is being prepared. This isn't an error. Select the button again once the countdown ends.