Paying an invoice
Open the invoice and select Pay. In the payment dialog, choose your wallet balance or a payment gateway, then select Pay.
Choose how to pay
- Wallet balance: shown with your current balance. Paying this way settles instantly, with no redirect. It can be used only when your balance covers the whole amount, and an empty wallet isn't offered. Top up your wallet to use it, or pay another way.
- A payment gateway: the card and crypto options Dash currently offers. Choosing a crypto gateway lets you pick the cryptocurrency on the next page. Selecting a gateway takes you to its payment page, and you're returned to Dash afterward.
After a gateway payment
Dash returns you to the invoice, which shows its current status.
If you cancelled on the payment page, you land on Payment cancelled instead. Nothing was charged and the invoice stays as it was. Select Back to invoice and pay again whenever you're ready.
Payment failed
The message in the payment dialog says whether anything was charged and what to do next. The cases below need more than the message.
Payment arrived after the invoice was cancelled
This invoice was cancelled before your payment arrived, so the amount was added to your wallet balance.
The amount is refunded in full to your wallet balance and reads Refunded in Payment history. The invoice stays Cancelled. Place a new order if you still need the service, and pay it from the balance.
Payment taken, service not created
Your payment was received, but we could not create your service. Please contact support.
For a domain, the message names your domain or domain transfer instead. What happens next depends on how you paid.
- Paid by card or crypto: the payment stands. Open a ticket with the invoice number and we'll finish the order for you. Don't pay again.
- Paid from your wallet balance: the amount is returned to your wallet and the invoice goes back to Unpaid. Pay it again, or open a ticket if it fails a second time.
Crypto payment settled short
The invoice status becomes Partially paid. Open it again and pay the remaining balance.
A partially paid invoice does not activate or renew the service it's for. The service stays in the state it was in until the full amount is paid.