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Opening a ticket

Select New ticket on the Support page, fill in the subject and description, and select Create ticket.

Fill in the ticket​

  1. Subject: up to 255 characters. Be specific. "VPS not active after payment" locates the issue faster than "server problem".
  2. Related service or domain: optional. Choose the affected server or domain to route the ticket faster, or leave it as None if the issue isn't tied to one.
  3. Description: what happened, what you expected, and anything you already tried.
  4. Attachments: optional, up to 5 files (JPG, PNG, or PDF, 5 MB each).
  5. Select Create ticket.

How you know it worked​

A message confirms Ticket created successfully., and you land on the ticket's own page, where you can read Customer Care's reply once it arrives.

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