Support in Dash
Get help by opening a ticket from the Support page in Dash. Every new ticket goes to Customer Care first, and you follow the conversation on the ticket's own page.
What you can do
- Open a ticket with a subject, a description, an optional related server or domain, and up to 5 attachments.
- View your ticket list, filtered by status or searched by subject or ticket code.
- Open a ticket's details to read replies, reply yourself, or close the ticket.
How routing works
Customer Care answers directly when they can. When a ticket needs deeper review, they route it to the right team on the same ticket, so you don't need to open a second one.
Same issue, same ticket
If a ticket is still open and the same problem comes up again, reply on it instead of opening a new one. Once a ticket is closed, it can't be reopened. Open a new one if the problem returns.