Skip to main content

Ticket details

Open a ticket from the list to reach its details page. It shows the conversation, a Ticket information card, and a reply box.

Reply to a ticket​

  1. Type your message. A reply needs at least 10 characters.
  2. Attach files if needed (JPG, PNG, or PDF, up to 5 MB each, 5 files max).
  3. Select Send.

Rate a reply​

Each support reply carries a 5-star rating control. Your rating is saved as soon as you select a star, and you can change it later by selecting a different one.

Close a ticket​

Select Close ticket in the Ticket information card, then confirm. A closed ticket can't be reopened. Closing a ticket also opens a short feedback survey about the support you received.

What the Ticket information card shows​

Status, Priority (Low, Normal, High, or Urgent), Department (if assigned), the related server or domain (if one was chosen when opening the ticket), and the created and last-update times.

Last updated on