Ticket details
Open a ticket from the list to reach its details page. It shows the conversation, a Ticket information card, and a reply box.
Reply to a ticket
- Type your message in Write your reply…. A reply needs at least 10 characters. While it is too short, Dash shows a hint and Send is unavailable.
- Attach files if needed (JPG, PNG, or PDF, up to 5 MB each, 5 files max).
- Select Send.
Rate a reply
Each support reply carries a 5-star rating control. Your rating is saved as soon as you select a star, and you can change it later by selecting a different one.
Close a ticket
Select Close ticket in the Ticket information card, then confirm. The confirmation reads Once closed, this ticket cannot be reopened. If you need further help, you’ll need to open a new ticket. Closing a ticket also opens a short feedback survey (Excellent, Good, Average, or Poor, plus an optional comment) about the support you received.
What the Ticket information card shows
Status, Priority (Low, Normal, High, or Urgent), Department (if assigned), the related server or domain (if one was chosen when opening the ticket), and the created and last-update times.