Domain statuses explained
Dash shows a status on every row of the domains list and on each domain's Overview tab. An order that is not a domain yet has its own statuses, listed first. Servers use different statuses, described in Server statuses explained.
Order: Waiting for payment
The order's invoice is still unpaid. Pay the invoice from View invoice on the domains list to move it forward. A domain transfer starts only once its order is paid.
Order: Payment processing
A payment was submitted and is being confirmed. No action is needed.
Order: Expired
The order was not paid in time, so the domain was not registered or transferred. Search for the domain again if you still want it.
Order: Cancelled
The order was cancelled before it was paid. Search for the domain again if you still want it.
Pending
The order is paid and the domain is being registered or set up. No action is needed.
Transfer in progress
An incoming transfer is running. It can take longer than a new registration while the previous registrar processes it. See Buying a domain.
Active
The domain is registered (or transferred in) and billing is in good standing. The Management tab is available, and the expiry date shows on the Overview tab.
Expiring soon
The domain is close to its expiry date. With Auto-renew on, its renewal invoice is on the domain's Billing tab: pay it before the expiry date, or turn on Automatic payment to pay it from your wallet. With Auto-renew off, turn it on if you want to keep the domain. See Domain billing and lifecycle.
Expired
The registration period ended without a paid renewal. Any unpaid renewal invoice was cancelled at expiry, and the Management tab is no longer available. After expiry, recovery and availability depend on the domain's registry and registrar lifecycle. To recover it, contact Customer Care as soon as possible.
Suspended
The domain is restricted and can't be managed from Dash. Contact support to find out why and what's needed to restore it.
On hold
Our team has put the domain on hold, and it can't be managed. Contact support to find out why.
Cancelled
The domain was cancelled, and it can't be managed from Dash. Contact support if you did not expect this.
Unknown
Dash could not read the domain's current state. Refresh the page, and contact support with the domain name if it doesn't change.
Incoming transfer statuses
A domain being transferred in shows one of these before it becomes a domain of its own:
- Transfer pending: the request was submitted and is waiting on the previous registrar.
- Approved: the previous registrar approved the transfer, and it is completing.
- Completed: the transfer finished, and the domain now shows one of the statuses above.
- Rejected: the previous registrar rejected the transfer. Check that transfer lock was off and the authorization code was correct, then start again from Buying a domain.