Invoice statuses explained
Every invoice in Dash has one of six statuses: Unpaid, Partially paid, Paid, Cancelled, Partially Refunded, or Refunded. The status shows on the invoice list and on the invoice's own page. A red Overdue note can also appear under an Unpaid or Partially paid status.
Unpaid
No payment has been applied. Pay from the invoice page with a payment gateway or your wallet balance. See Paying an invoice.
Overdue
An Unpaid or Partially paid invoice whose due date has passed. The status stays the same, and a red Overdue note appears under it from the end of the due day onward.
The invoice itself doesn't change, and it can still be paid the same way. Overdue is a note, not a status, so the status filter on the invoice list has no Overdue option. Filter by Unpaid or Partially paid and overdue invoices are included.
Pay an overdue invoice promptly. The service it was issued for can already be suspended or expiring.
Partially paid
Some of the amount was paid, and a balance remains. This can happen when a crypto payment settles for less than the full amount. Pay the remaining balance shown on the invoice. The service it's for isn't activated or renewed until the balance is cleared.
Paid
The invoice is fully settled, and the service can proceed or continue normally. A Download invoice button becomes available once the PDF is ready. See Opening invoice details if it's still being prepared.
Cancelled
The invoice was cancelled and can no longer be paid. An invoice is cancelled with Cancel invoice while it is still unpaid. Whatever it was issued for stays unpaid, so place a new order if you still need it.
A payment that arrives after the invoice was cancelled is refunded in full to your wallet balance, and that payment reads Refunded in Payment history and in the invoice's Payments section. The invoice itself stays Cancelled.
Partially Refunded
Part of a paid invoice's amount was refunded. The rest of the original payment stands.
Refunded
The full paid amount was refunded.