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Common Dedicated Server actions

These actions are on the server's Management tab, which appears only while the server is Active: IPMI access, power, and reinstall. Add-ons have their own tab.

Request IPMI access​

Use IPMI when you can't reach the operating system over the network. You'll need the public IPv4 address of the computer you'll connect from.

  1. On the Console card, select Request IPMI access.
  2. Under Your public IP address, enter that single IPv4 address. Ranges aren't accepted.
  3. Select Request access.

Result: IPMI access granted shows the IPMI address, a temporary Username and Password, Allowed from, and Expires in (2 hours). The credentials are shown once, so copy them. If Allowed from differs from what you entered, connect from the address shown.

To close access early, select Clear IPMI access. If Dash says Some IPMI access may still be open, contact Customer Care.

Reboot, power off, or power on​

  1. On the Power card, check the state. Select refresh if it looks out of date.
  2. Select Reboot or Power off (while Running), or Power on (while Powered off).
  3. Confirm in the dialog. For Reboot or Power off, anything running stops immediately.

Result: Dash confirms the request and checks the power state until it changes. A physical server can take a few minutes to boot.

Request an operating system reinstall​

A reinstall erases the server's disks. Back up first.

  1. On Reinstall operating system, choose an image.
  2. Check I understand this erases all data and snapshots on this server once carried out.
  3. Select Request reinstall and confirm.

Result: Dash shows a ticket code. Note the code, because the link disappears when you leave the page. Nothing changes on the server until our team carries out the request, which you follow in Support. Each request opens a new ticket, so submit it once.

Buy, change, or remove an add-on​

The Add-ons tab lists the add-ons on this server under On this server, and the ones you can add under Add to this server. An add-on is billed monthly, once, or is included with the plan, and its price shows which.

Buy an add-on​

  1. Under Add to this server, select Add on the add-on.
  2. Choose an option. The panel shows what you pay Today and Then.
  3. Select Continue to payment and pay the invoice that opens. If nothing is due, select Add.

Result: after payment, the add-on's status reads Being prepared while our team sets it up, and the steps under it show Paid, Preparing, and Active. Once it's set up, the status reads Active.

Change an add-on​

Change appears on a monthly add-on whose plan lets you change it.

  1. Select Change on the add-on.
  2. Choose the new option.
  3. Select Continue to payment or Save change.

A more expensive option takes effect once you pay the difference for the rest of the current period. A cheaper option takes effect at renewal. Until then, the add-on shows Changes to the new option and the date, and Keep cancels the change.

Remove an add-on​

  1. Select Remove on the add-on.
  2. Confirm.

Result: the status changes to Removal requested. A monthly add-on comes off your next invoice and keeps working until the renewal date. An add-on included with the plan can't be removed.

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