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Domain billing and lifecycle

A domain renews only when its renewal invoice is paid. Billing is on the Billing tab of the domain's page in Dash.

Lifecycle: Active → invoice issued (30 days before expiry) → paid: renewed / unpaid at expiry: Expired

Renewal​

  1. A renewal invoice is issued 30 days before expiry. It's due on the expiry date.
  2. You pay it, or automatic payment does.
  3. Once paid, the domain renews for another term.

Automatic payment​

On the Renewal card, turn on Automatic payment and confirm with Turn On. Each renewal invoice is paid from your wallet balance as soon as it's issued.

  • If the balance is short, the invoice stays unpaid and payment is retried every hour until expiry.
  • Turning it off applies immediately. You then pay each renewal invoice yourself.

At expiry​

If the renewal invoice is still unpaid on the expiry date:

  • The domain becomes Expired, and the Management tab disappears.
  • The renewal invoice is cancelled.
  • After expiry, recovery and availability depend on the domain's registry and registrar lifecycle. To recover an expired domain, contact Customer Care as soon as possible.

Stop paying for a domain​

There's no cancel action. Turn Automatic payment off and leave the renewal invoice unpaid, and the domain expires on its expiry date. Refunds are covered by the Money-Back Guarantee & Refund Policy.

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