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VPS billing and lifecycle

A VPS is billed per billing cycle from the Billing tab on its page in Dash. An unpaid renewal suspends it at the due date, and a suspended VPS is terminated 3 days later.

Lifecycle: Active → invoice issued (10 days before renewal) → due date → Suspended → Terminated (3 days later)

Renewal​

Your VPS's first billing cycle starts on the day it's activated, not the day you pay, so the time it takes to set up your VPS doesn't come out of it.

  1. 10 days before the renewal date, a renewal invoice is issued. It's due on the renewal date.
  2. You pay it, or automatic payment does.
  3. The next cycle starts on the renewal date, even if you paid late.

To pay earlier, select Generate next invoice on the Billing cycle card, then Issue invoice.

Change the billing cycle​

Cycles are monthly, quarterly, semi-annually, or annually, as offered for the plan and location.

  1. On the Billing cycle card, choose a cycle and select Update cycle.
  2. If the current renewal invoice is unpaid, confirm Change cycle. That invoice is cancelled.

A new invoice is issued straight away; if none appears, select Generate next invoice. The new price applies from the next renewal, and the current cycle isn't prorated or refunded.

The cycle can't be changed while part of the renewal invoice is paid, or while the VPS is waiting for setup, suspended, set to stop at the end of its cycle, or being cancelled.

Automatic payment​

On the Renewal card, turn on Automatic payment and confirm with Turn On. Each renewal invoice is paid from your wallet balance as soon as it's issued.

  • Wallet only, never a card or crypto gateway.
  • If the balance is short, the invoice stays unpaid and payment is retried every hour.
  • Turning it off applies immediately.

If the renewal invoice isn't paid​

StageWhat happens
Due date passesThe VPS is suspended and its Management tab disappears. With automatic payment on, this waits about an hour for a last wallet payment.
SuspendedThe page shows Scheduled for termination on a date, and the Overview tab links to the invoice.
3 days after suspensionThe VPS is terminated. See Reactivate a recently terminated VPS.

Paying the invoice before termination restores the VPS straight away. Turning on automatic payment while suspended does the same if your wallet covers it.

A VPS suspended by our team for another reason is terminated 5 days after suspension, and payment doesn't restore it. Contact Customer Care.

Reactivate a recently terminated VPS​

If your VPS was terminated recently because its renewal wasn't paid, open a ticket and ask us to reactivate it. We check each request by hand. Reactivation is possible only for a short time after termination, so it isn't guaranteed.

If we can reactivate it:

  1. We issue a reactivation invoice for the renewal amount plus a one-time late fee. It's valid for 24 hours.
  2. The VPS shows Waiting for payment, and its Overview tab shows a Reactivation card with the deadline and a Pay invoice button.
  3. Pay the invoice before the deadline. The VPS is Active again, and its billing cycle continues from its original renewal date.

If the invoice isn't paid in time, the VPS stays terminated.

Cancel the VPS​

Cancelling doesn't refund the current cycle. For refunds, see Request a refund.

  1. On the Danger zone card, select Cancel server.
  2. Choose a reason under Why are you cancelling?.
  3. Choose one:
    • Cancel at end of cycle: the VPS runs until the paid cycle ends, then is terminated. Its unpaid renewal invoice is cancelled.
    • Cancel now: the VPS is terminated 6 hours later, and its data is deleted permanently.

If the VPS is already set not to renew, only Cancel now is offered.

Until termination the VPS stays Active, and the Danger zone shows:

  • Cancelling: stops at the end of the cycle. This can't be undone.
  • Termination scheduled: select Keep the server within the 6 hours to undo.
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