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Viewing Ticket List

This page explains how to review your ticket list in Dash and use it to track support activity.

What the ticket list is for​

The ticket list gives you one place to review your support history and see the current state of your active and past tickets.

Use it when you want to:

  • review open tickets
  • check whether a ticket has been answered
  • follow ticket progress
  • reopen the context of a previous issue
  • choose the correct ticket to open
  • decide whether you should reply to an existing ticket or create a new one

Open the ticket list​

Sign in to Dash and go to the support section.

From there, review the main ticket list.

Depending on the current interface, the list may also include:

  • status filter
  • department filter
  • search by subject or ticket ID

These tools help you find the right ticket faster.

What you may see in the list​

Depending on the interface, the ticket list may include:

  • ticket ID
  • subject
  • created date
  • last update date
  • current status
  • action button to open the ticket

The exact layout may change over time, but the purpose remains the same.

Use the list to track ticket progress​

The ticket list helps you quickly understand which issues are still active and which ones are already resolved.

A common use case is checking:

  • whether support already replied
  • whether the ticket is still open
  • whether the ticket was answered
  • whether the ticket was closed
  • which ticket was updated most recently

For status meaning, review the ticket status reference page if needed.

Use status and latest update together​

Do not rely on ticket status alone.

It is usually best to review:

  • the ticket subject
  • the visible status
  • the last update time

This helps you understand whether:

  • the issue is still active
  • support may already have replied
  • the ticket is likely waiting for your attention
  • the ticket is already finished

Open a ticket from the list​

When you find the ticket you need, open it to review the full conversation.

Inside the ticket details page, you can usually:

  • read previous replies
  • check the latest update
  • review ticket information
  • send another reply if needed
  • close the ticket if appropriate

Check the list before opening a new ticket​

Before creating a new ticket, review the existing ticket list first.

Check whether:

  • an open ticket already exists for the same issue
  • a recent reply already gave you the next step
  • the same problem is already being handled in another ticket

A simple rule is:

  • same issue, same ticket
  • different issue, new ticket

This helps avoid duplicate tickets and keeps the support history cleaner.

If a ticket does not appear​

If you expect a ticket but do not see it in the list:

  • refresh the page
  • confirm that you are in the correct account
  • review any active filters
  • search by ticket ID or subject if possible
  • contact support if the ticket still seems missing