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Service Statuses Explained

This page explains common service statuses you may see in PerLod and what they usually mean.

The exact wording may vary slightly depending on the service type, but the general meaning stays similar.

Active​

Active means the service is available and currently in good standing.

In most cases, this means:

  • the service has been provisioned
  • billing is in good standing
  • the service can be managed normally in Dash

Pending​

Pending means the service is still in progress and is not fully ready yet.

This may happen when:

  • the order was recently placed
  • payment is being processed
  • provisioning is still underway
  • an internal setup step is not finished yet

If a service remains pending longer than expected, review the related invoice and contact support if needed.

Suspended​

Suspended means the service is temporarily unavailable or restricted.

This can happen for different reasons, such as:

  • unpaid invoices
  • lifecycle-related issues
  • administrative review
  • service policy reasons

In this state, access or management options may also be limited.

If you see this status, review the related billing and service details first.

Cancelled​

Cancelled means the service is no longer expected to continue under the current lifecycle.

In general, this means:

  • the service is no longer expected to renew normally
  • the service may already be inactive or moving toward the end of its current lifecycle
  • management options may be limited or unavailable

In some cases, cancellation may reflect an end-of-cycle decision rather than immediate removal.

Terminated​

Terminated means the service has reached the end of its lifecycle and is no longer active.

In this state:

  • the service is no longer available for normal use
  • restoration may not be possible in the same way as an active service
  • a new order may be required depending on the situation

Provisioning or Processing​

Provisioning or Processing means the service is being prepared after the order stage.

This status is common after payment and before final activation.

It usually means the system is still completing setup tasks before the service becomes active.

Unknown or unexpected status​

If a service status looks unclear or does not match what you expect:

  • refresh the page
  • review the related invoice or service details
  • check whether the service was recently ordered or changed
  • contact support if the status still seems incorrect

When contacting support, include the service ID and the visible status.